Cherry is a car-wash service, one of the many "Hey, this thing is hard, we'll come to you so it's easy" start-ups. I've used them once before, and they've continually sent me reactivation reminders and offers since. Usually it's "We'll give you $7 off your next carwash." Today I got an email…
Storified by Rod Begbie · Fri, Dec 07 2012 16:04:01
I get their usual booking page, try to reserve a car-wash ("Sorry, we're all booked for today."), and only when clicking around do I notice a "Membership" link on their Account page…
The?
Fuck?
No confirmation email. No banner saying "You're now in a recurring plan." This is the kind of bullshit that Zynga never dared pull.
I'm doing a startup. I get the need to improve your retention. I understand how much more profitable recurring payment plans compared to one-time. But this?
Fuck you, Cherry. I'm taking this rant public.
And I'm going to leave the recurring account open, and demand a chargeback from my bank, so you're going to get hit by that too. Fuck you very very much.
Wow, @Cherry are a bunch of scummy dickbags. Fuck them up their recurring “membership” asses.
Fuck @Cherry. Bunch of cheating cunts who make Zynga look ethical.
Clicking this blue button converted my account to a $29/month recurring payment WITH NO FURTHER WARNING. http://cl.ly/image/1M0U0o3E193T
No confirmation email. No banner saying “You’re now subscribed”. If I hadn’t clicked around, I’d be subscribed. HASHTAG FUCK YOU @CHERRY
