Rebooking with Philippine Airlines

Umbuchen mit Philippine Airlines ist ein Albtraum. Problem: Der Flug MNL-HKG des via Webseite der Philippine Airlines gekauften Business-Class-Tickets SIN-MNL-HKG soll auf den Abendflug umgebucht werden. Die Fare Rules lassen das gegen eine Gebühr von 50SGD auch zu. Aber...

Storified by BloggingTom · Sat, Feb 16 2013 05:05:57

25 minutes and counting on the phone with @flyPAL. Rebooking was never more complicated.

— Tom Bruehwiler · Mon, Feb 04 2013 22:57:22

Rebooking with @flyPAL done. But: Can't pay with creditcard, cause i'm not in the philippines. What? Now got a US-phonenumber to do payment

— Tom Bruehwiler · Mon, Feb 04 2013 23:03:45

Hey @flyPAL are you kidding me? I cant rebook my flight, because you are not able to convert SG$ to USD? #wtf

— Tom Bruehwiler · Mon, Feb 04 2013 23:15:58

@Travelblogger Hi Tom, kindly DM us your concern and your flight details so we can help you with your problem. Thank you.

— Philippine Airlines · Mon, Feb 04 2013 23:22:11

100 hours and counting... And @flyPAL is still not able to process my rebooking. Thats the way to make customers happy. #not

— Tom Bruehwiler · Sat, Feb 09 2013 02:17:00

146 hours and counting. Hey @flyPAL shall i throw away my 1000$-ticket, just because there's no help from your side? http://bit.ly/WDXGOP

— Tom Bruehwiler · Sun, Feb 10 2013 23:45:41

@Travelblogger Hi Tom, we have yet to receive any response from the department. We shall get back to you once we get an update.

— Philippine Airlines · Sun, Feb 10 2013 23:53:55

@flyPAL Customer satisfaction would be so easy. Just waive the 50SGD (hey, thats only 40US$) fee if you are not able to charge my creditcard

— Tom Bruehwiler · Mon, Feb 11 2013 00:06:53

9 days and counting. Hey, @flyPAL my patience is really coming to an end now. Thank you for treating your C-class customers like that!

— Tom Bruehwiler · Tue, Feb 12 2013 22:34:28

@Travelblogger Hi Tom, we already sent a follow up regarding your concern.

— Philippine Airlines · Tue, Feb 12 2013 23:11:21

Dealing with @flyPAL is like beeing in the movie Groundhog Dog:"Call our Manila Office", "Call our Manila Office" Even they cant help there.

— Tom Bruehwiler · Thu, Feb 14 2013 00:59:35

I hope, that @flyPAL is aware of the fact that i start my journey in seven days. #stillnorebooking #nocustomerservice #whatanexperience #PAL

— Tom Bruehwiler · Fri, Feb 15 2013 01:44:08

Hey @flyPAL, since 11(!) days i am trying to rebook my flight, but you are not able to convert SGD to USD or charge my cc. Whats next?

— Tom Bruehwiler · Sat, Feb 16 2013 00:32:38

Oh, im not alone. “@bubbabbub: @flypal chk ur flight status emails. ALL WRONG! Infos sent were wrong! Cities interchanged, dates mixed up!”

— Tom Bruehwiler · Sat, Feb 16 2013 00:55:15

Wow, well THATS a job title. Only at @flyPAL... http://twitpic.com/c47aye · Tom Bruehwiler